Service Desk Team Leader

Cambridge Judge Business School (CJBS) leverages the power of academia for real world impact to transform individuals, organisations and society. Since 1990, Cambridge Judge has forged a reputation as a centre of rigorous thinking and high-impact transformative education, situated within one of the world's most prestigious research universities, and in the heart of the Cambridge Cluster, the most successful technology entrepreneurship cluster in Europe.

We are seeking a Service Desk Team Leader to join our dynamic IT department. This is a fast-paced, varied, and vital role that will see you lead the day-to-day operations of our Service Desk team, ensuring the delivery of high-quality, customer-focused IT support.

The role:

• Lead and manage the Service Desk team, ensuring timely and effective resolution of IT queries and incidents.
• Take ownership of key systems and services, ensuring policies and procedures are understood and followed.
• Act as the first escalation point for the team, ensuring issues are routed efficiently to the appropriate IT functions.
• Promote a culture of continuous improvement, knowledge sharing, and professional development within the team.
• Oversee the school's service desk solution, ensuring it evolves to meet user needs.
• Manage asset tracking and reporting, working closely with the IT Administrator on purchasing workflows and hardware requirements. 

What you'll bring:

• A passion for delivering excellent customer service and a positive, can-do attitude.
• Strong leadership skills with the ability to inspire and support your team.
• A proactive approach to problem-solving and process improvement.
• Excellent communication and organisational skills.
• A collaborative mindset, working effectively across all IT functions.

This is a fantastic opportunity to play a key role in shaping the user experience of IT services at Cambridge Judge. If you're ready to lead by example and make a real impact, we'd love to hear from you.

To apply online for this vacancy and to view further information about the role, please click 'Apply' above.

For an informal discussion about the role, please contact hrsupport@jbs.cam.ac.uk.

Please quote reference NS46999 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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