Student Experience Officer

Contract type: Full Time (37.5 hours) – Permanent

The Student Experience Officer’s role is to provide a high level of administrative and operational service within the ISC, both online and face-to-face.
The post holder will be responsible for the delivery of services and processes enabling the site to function effectively. This will require good people skills and a high level of administrative ability. The post holder will deliver a reception service, respond to routine student enquiries and become a skilled user of internal student records system. The post holder will be required to ensure the accurate recording of data required for student records.

ABOUT THE ROLE

• Ensuring the smooth running of the reception and other student-facing environments to deal with general student queries – face to face, on the VLE, by email and phone
• Provide general advice to students on local and travel information, help with opening bank accounts, issue confirmation letters, ID cards, letter requests, Student cards, complaints etc.
• Working as part of a team to deliver student activities and events providing support to team members carrying out the activities and ensuring venues, catering/refreshments, and equipment are booked as appropriate
• Ensure the Centre has adequate furniture, clocks and classroom provision for the teaching of its students by ensuring termly audit checks are carried out
• Be actively involved in student registration at all intake points to ensure student records are updated, relevant documentation uploaded
• Support late arrivals with registration and orientation processes
• To ensure data is uploaded and updated as required within the student information system
• Keep accurate, up to date records, report BRP errors, chase outstanding compliance and other documentation.
• Assist colleagues to contact absent students and inform parents and agents when necessary.
• Liaise with central teams to update student bookings with Study Plan changes, including booster classes and exam resits.
• Update student progression data on student information system.
• Ensure student reports are accurate and timely.
• Assist with the release of assessment screens termly.
• Assist with invigilation of assessments as required.
• Assist with the verification process of assessments.
• Assist with the security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Participate in any agent visits or marketing of the centre
• Provide resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods 
• To carry out any duties, as reasonably required by the Centre Management team

ABOUT YOU

• Bachelor’s degree (or equivalent experience)
• Supporting students in an educational context 
• Working in a regulated environment 
• Working in customer service

To apply for this role, please click on the 'Apply' button above. 

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