Student of Concern Administrator

About us:

The Counselling & Mental Health Support Service at King’s College London provides specialist, coordinated mental health support for our diverse student population. We are a key part of the university’s wider wellbeing and safeguarding structures, working collaboratively across departments and services to ensure students receive timely, effective care.

About the role:

We are looking for a highly organised and proactive administrator to support the work of the Student of Concern Management Group (SOC MG). As the SOC MG Administrator, you will work closely with the SOC Mental Health (SOC MH) team to ensure robust case management processes and effective administrative support for students referred to the group. You will be responsible for preparing meeting documentation, managing referral data across systems, and supporting internal communications and governance processes.

This role is critical to ensuring students at risk receive consistent safeguarding and support through timely coordination and follow-up. You will be working within a small, dedicated mental health team, as well as liaising with colleagues across the university to support our safeguarding procedures.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Proven experience in an administrative role, ideally in a student support, mental health, or safeguarding context
• Excellent attention to detail and ability to manage sensitive data accurately and confidentially
• Strong IT skills, including use of Microsoft 365 and case management systems such as AdvicePro, Core.NET, or equivalent
• Ability to work independently to manage competing deadlines
• Strong written and verbal communication skills
• A collaborative and flexible approach to supporting a team-based service

Desirable criteria

• Experience working in higher education or in a mental health or safeguarding setting
• Familiarity with safeguarding principles, GDPR, and appropriate data handling
• Experience using SharePoint and supporting teams with information governance
• An understanding of student support services in a university setting

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click the “Apply” button, above. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

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