Credit Controller

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Credit Controller is assigned Schools and is solely responsible for providing a full sales ledger and debt collection service for these areas. They provide services to students and other external bodies and as such are required to be responsive and provide a high-quality customer service. The role delivers an essential service and its success is vital to cash flow management.

Responsibilities

The role is responsible for providing a full sales ledger and debt collection service for Schools and departments, ensuring customer information in SITS is accurate, and liaising with Student Records and School contacts to resolve discrepancies.

You will support the timely collection of debts in line with Income Manager procedures and targets, making use of reminder letters, statements, sanctions, external agencies, and direct communication with students, sponsors, and customers.

You will also monitor and process Payment Plans and recurring card payment runs, as well as respond to queries efficiently. Working closely with Schools and departments, you will handle student financial queries with fairness and empathy, hold regular meetings to review debtors, and agree payment plans in accordance with the Tuition Fee Policy.

You will investigate and resolve sales ledger queries, escalating significant issues where necessary. In addition, you will run debt and other reports to monitor outstanding balances, review the ledger daily for unallocated receipts, and investigate, match, resolve, or identify refunds as needed to maintain accurate financial records.

Person Specification

We are seeking a numerate, analytical, and professional individual with a degree or equivalent experience and significant experience in a similar service role. You should have a good understanding of SITS, SAP, and fee debt collection and experience in a busy finance environment, ideally within Education.

The role requires excellent communication, strong customer focus, and the ability to work independently, manage time effectively, and organise tasks efficiently. Proficiency in Microsoft Excel, technical accounting knowledge commensurate with the tasks in the job description, and a commitment to personal development are essential.

Additional Information

Closing date for applications: 05 October 2025 11:59 pm

The selection process will involve an interview.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

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