Alumni Engagement Officer

About the Role

In this varied position, you’ll play a central role in managing alumni communications across multiple channels, including the alumni website and social media platforms. You will also be the first point of contact for alumni enquiries, ensuring they receive a professional and positive experience. Alongside this, you will support effective data capture and reporting, working closely with colleagues to ensure engagement activity is recorded and used to inform future planning. The role offers an excellent opportunity to gain hands-on experience across communications, relationship management and data-driven engagement in a dynamic university environment.

About You

You’ll be a strong communicator with the ability to create engaging content across digital, print and social media channels. With excellent organisational skills, you’ll be confident managing multiple priorities, using sound judgement to solve problems and keep projects on track. A keen eye for detail, together with strong writing and editing skills, will enable you to produce communications that resonate with a wide range of audiences.

You will enjoy building relationships, whether with colleagues across the University or with alumni and external stakeholders, and will bring a proactive and collaborative approach to your work. As the first point of contact for alumni, you will handle enquiries with professionalism, tact and efficiency, ensuring alumni always feel valued and connected. Experience of using CRM systems and data to inform and evaluate activity will be valuable, alongside good IT skills and an understanding of compliance requirements such as GDPR. This role will suit someone looking to develop their experience in communications, engagement or events, with the opportunity to build skills that will support future career progression.

About the Department

Queen Mary University of London Department of Development and Alumni Engagement (DDAE) works to develop mutually beneficial relationships with Queen Mary’s alumni and seeks philanthropic support from those alumni and other donors to further the University’s mission and vision.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Advert information