IT Service Desk Engineer

Carmarthen campus base, but should be able and prepared to work at home, and at other locations as necessary

*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) rate is £12.60 per hour . We will apply an adjustment to the rate of pay for this role to increase it to £27,319 per annum.

- THE ROLE -

The role of Service Desk Engineer is to provide 1st and 2nd line IT support for end users to receive support and maintenance within the University’s desktop computing environment such as in-house computer systems, desktops, laptops, peripherals, AV equipment and translation equipment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment whilst ensuring optimal workstation performance.

An essential part of the role is to log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion.
The post holder will be expected to work effectively and proactively without supervision, as well as provide appropriate support and guidance to junior members of the team.
Please refer to the job description for details on the essential criteria required for this role.

- ADDITIONAL INFORMATION -

- Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs
- This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 4 and below)
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement

Closing date: 6th October 2025

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