Continuous Improvement Senior Manager

The Role and Department

The Student Journey Futures (SJF) Programme, jointly led by Computing and Information Services (CIS) and Student and Academic Services Directorate (SASD), is delivering a multi-million pound programme of change.

This role will be a 2-year fixed term role on one of the universities key strategic projects. This role will report into the SJF Programme Director but will work in a matrix management structure with close links into our Strategy Delivery Unit for alignment to our Change and Project Delivery approaches. The Strategy Delivery Unit is focussed on changing the way Durham University thinks about and delivers change, primarily focusing on the co-ordination and professional delivery of the University strategy.

We are looking for a highly motivated continuous improvement specialist, with outstanding interpersonal skills and a focus on successful implementation. The post holder will be expected to take responsibility for the provision of continuous improvement expertise within the SJF Programme.

Post holders’ activity will include:

• Diagnosis of stakeholders needs,
• Providing guidance / promoting best practice approach to process design/improvement,
• Influencing stakeholders to get buy-in,
• Agreeing a tailored approach to the project,
• Application of process improvement tools in collaboration with change teams and overall support to improvement activity.

The post holder can expect to directly lead (workshop facilitation, data gathering & analysis, mapping, etc.), build capability (training, demonstration, etc.) and support stakeholders to apply through coaching.

You will need to develop quickly an in-depth knowledge and understanding of the University’s structure and processes. You should be able to work collaboratively with members of staff at all levels throughout the University, providing support as well as pro-actively engaging with individuals and groups.

Further information about the role and the responsibilities is at the bottom of this job description.

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