CRM Officer

At Leeds Trinity University, we aspire to make a difference to the people, the professions and the places that we serve, and we are looking for talented and enthusiastic people to join our University community.  We are ranked top in Yorkshire for learning community and pride ourselves on being the University where our students are a name, not just a number. The University has a distinctive, employability-focused educational offer and works closely with employers to address the skills needs of today’s workforce. Applications are invited for the following post:

CRM Officer

Hours of work: Full-time

Duration: Fixed-term for 18 months

Salary: The starting salary will be from £26,707 up to £31,236 per annum in Grade 5, depending on qualifications and experience

Do you enjoy delivering personalised communications and campaigns? Are you driven by data and analytics?

Reporting to the Senior CRM Officer, the role will support with planning, coordinating, implementing and building personalised marketing communications within the University’s Salesforce CRM system. Your role within the Marketing Communications team will be to support the delivery of compelling and targeted communications, including emails and direct mail. You’ll work with stakeholders across the University to ensure content is engaging and CMA-compliant and will help to provide regular reporting on this activity. The role will also be responsible for enquiry management across a range of channels.

The role is suited to someone with excellent communications skills, attention to detail and the ability to manage multiple projects and deadlines. The ideal candidate will have experience with CRM systems and can offer new ideas and initiatives. Experience of working in Higher Education and knowledge of issues relating to HE marketing is also highly desirable.

Hours of work will be 35 hours per week. This role will be located at Leeds Trinity University’s Main Campus in Horsforth, Leeds. Through our agile working framework, there will also be the option to spend some time working remotely, which will be discussed further with candidates at interview.

For an informal discussion about the role, please contact Oliver Wilson, Senior CRM Officer, at o.wilson@leedstrinity.ac.uk

Closing date for applications: Sunday 5^th October 2025

Interviews are expected to take place week commencing 20^th October 2025

To apply, please visit www.leedstrinity.ac.uk/jobs.

If you have any queries about the application process, please email jobs@leedstrinity.ac.uk or call 0113 283 7130.

Leeds Trinity University values diversity and inclusion and particularly encourages applications from the following groups as they are currently under-represented at this level within the University: Women, LGBT+ and Black, Asian and Minority Ethnic applicants, as well as candidates with disabilities, whether hidden or otherwise. The University will consider all forms of flexible working arrangements.

Please note that we do not accept speculative CVs or unsolicited calls from recruitment agencies.

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