Student Services Information Desk Administrator

Oxford Brookes University is distinctive in nature. We are a modern and forward-thinking institution rooted in, and connected to, a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience. Our vision is simple: “shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research.”

The Directorate of Academic and Student Administration is recruiting a semester-time administrator for Student Support Services. This is a 0.58 FTE role, which equates to 20 hours a week (from 10:00–14:00), five days a week during semester time (38 weeks per year).

This post will provide a welcoming, student-centred information desk service for Student Services, as well as ad-hoc administrative support for Inclusive Support, Non-Medical Help (NMH), and Mental Health and Wellbeing Support areas of Student Support Services.

You’ll work collaboratively with internal and external professional services staff to enable students to engage fully with their courses, access their reasonable adjustments, fulfil their potential and complete their university experience.

Student Support Services is part of the wider Academic and Student Administration Directorate. The service provides comprehensive support for students throughout their academic journey. Our key areas include Inclusive Support, Mental Health and Wellbeing, and NMH support.

Our team works closely with students, academic staff, and external agencies to create a supportive environment where students can thrive and succeed. We are student-focused, compassionate, and committed to delivering timely, high-quality support.

What will I be doing? 

• Respond to and resolve enquiries by interpreting student/staff issues using problem-solving skills and relevant service knowledge.
• Manage and update information record systems, maintaining confidentiality in line with legislation and internal protocols.
• Use our secure online client management system (PCMIS) to process cases and help students progress through Student Care Pathways.
• Process and manage student documentation and create reports as required.
• Provide a high-quality, sensitive administrative service to students, staff and other stakeholders.
• Liaise with internal practitioners and University staff to address student welfare concerns. 

What skills do I need? 

• Substantial administration experience in a busy, customer-facing environment.
• Excellent IT and organisational skills.
• Strong verbal and written communication skills.
• Ability to work on your own initiative and as part of a team.
• Experience handling confidential and sensitive information appropriately.

Based at our Headington campus, this role is on-campus presence during all working hours (10:00–14:00, Monday to Friday) during semester time.

As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday (pro rata), rising with service, plus 8 Bank Holidays and additional University Concessionary Days (approx. 5 per year).

We offer a competitive Local Government Pension Scheme with a 19.2% employer contribution rate.

Equality, Diversity and Inclusion 

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.

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