Board Trustees/Directors with a Student Perspective (Two Positions)

We are the independent body set up to review unresolved student complaints about higher education providers in England and Wales. We are passionate about fairness, and we believe that complaints provide important learning to improve the experience for all students. We have an inclusive organisational culture and want our Board to be more representative of those we serve. We value diverse life experiences and perspectives, and welcome applications from candidates from all backgrounds.

We review unresolved complaints from students about their provider and make recommendations for providers to put things right if they have gone wrong. We share learning from complaints to help improve policies and practices across the sector, and we contribute to the development of policy, both in the regulatory framework for higher/tertiary education and in the ombuds sector. 

Our Board is responsible for the effective governance of our organisation. It sets our overall strategic direction and leads on our vision and values, overseeing the planning, development, and performance of the OIA Scheme and protecting our independence as an ombuds organisation. The Board is not involved in the review of students’ complaints.

We are specifically seeking two Trustees/Directors with a student perspective so you will be a current student/student officer or working at a senior level in a student led organisation in England or Wales. Please use the correct link for applying depending which category applies to you.

The successful candidates will have the skills, experience, and personal qualities to contribute effectively to our Board and share our vision that students are always treated fairly.