Box Office & Venue Operations Officer

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this world-leading place in Performing Arts for the four successive years, while Music is a new subject introduced to the rankings in 2024.

An exciting opportunity has arisen for a proactive and customer-focused Box Office & Venue Operations Officer to join the Estates & Facilities team. This full-time, permanent role is central to delivering a first-class service to audiences, students and staff across more than 500 events each year. The RCM Box Office sells tickets for the RCM’s venues: the 400-seat Amaryllis Fleming Concert Hall, 400-seat Britten Theatre, Performance Hall, Performance Studio and Museum, as well as other smaller venues.

The successful candidate will oversee the daily operation of the busy RCM Box Office, using Spektrix to manage ticketing, reporting and customer records, and working closely with colleagues across Marketing, Performance & Programming and Front of House. The role also includes supporting visitor experience projects, front of house operations and major events such as Open Days and Graduation.

You will be accustomed to prioritising a busy workload and excited by the prospect of contributing to the vibrant artistic life of the RCM. Successful applicants will be able to demonstrate the following attributes:

• Experience in a public-facing environment, ideally within the performing arts
• Excellent communication and customer service skills
• Strong IT skills and ideally experience of ticketing software
• Flexible and adaptable to support a variety of ticketed performances at RCM

This post is offered on a permanent, full-time basis and is immediately available.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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