Sports Centre Receptionist - David Ross Sports Village - (Multiple Positions, Part-Time)

University Of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top-quality education with an outstanding sporting experience.

There are 4 permanent positions available for this role. 

Position 1: A part time position (14.5 hrs per week) is available for a Sports Centre receptionists to join our front of house team at the David Ross Sports Village. Working Mondays 7am-3.15pm and Fridays 2.45-11pm.

Position 2: A full time (36.25hrs per week) position is available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village. Working a four week rolling rota including evenings and weekends. Please note working hours will be between 6.15am and 11pm, seven days a week.

Position 3: A part time (12.25hrs per week) position is available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village working Fridays 3-8.30pm and Sunday 10.15am-6.30pm.

Position 4: A part time (17.25 hours per week) position is available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village, working Monday 3-8.30pm, Tuesday 3pm-8.30pm and Saturday 10.15am-6.130pm.

Roles and responsibilities will include taking bookings by telephone or in person, collection and reconciliation of monies on reception whilst on duty, dealing with enquiries, directing users, issuing hire equipment, dealing with membership enquiries and issuing membership cards. Checking the validity of users and dealing with lost property.

Candidates should have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience of working in a similar customer-focused role is essential, together with evidence of managing cash-handling/reconciliation processes. Previous experience working with computer-booking systems would be desirable.

The role is key to ensuring a first class and seamless experience for our student, staff, alumni and public members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.

What we offer- it’s important that you highlight key benefits and rewards and why candidates should choose us. You may want to use the below template or add your own.

• A friendly, diverse, and supportive working environment
• A hybrid working arrangement with the blended approach of home and office working each week
• Generous holiday entitlement of 27 days (or pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year.
• Our reward scheme grants bonuses of numerous values for excellent work
• We are committed to staff development through the provision of training, continued support, and career progression opportunities
• You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more. To find out more about what we can offer you, follow the link to our benefits website

What next- 

Further information is available in the role profile. To apply for this vacancy please click ‘Apply Now’ to complete your details.

Please contact (Julie Bonser) (Julie.bonser@nottingham.ac.uk) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

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