Digital Learning Officer

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as a Digital Learning Officer!

ABOUT US

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2025 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

ABOUT THE TEAM

The Digital Learning Team at the University of Sunderland in London is a small, forward-thinking, collaborative group dedicated to enhancing the digital capabilities of both staff and students. We design and deliver engaging workshops, provide expert support on learning technologies, and develop innovative digital resources that enrich the teaching and learning experience. Working closely with academic and professional services colleagues, we champion digital inclusion and continuous improvement, ensuring our university community is equipped with the skills and tools needed to thrive in a digital-first world.

ABOUT THE ROLE

In this exciting role, you’ll support the delivery of engaging digital skills workshops and programmes for both staff and students, while also providing day-to-day assistance with learning technologies and virtual learning environments. You’ll be the first point of contact for queries, help troubleshoot technical issues, and play a key role in developing high-quality digital resources that enhance the learning experience. This is a great opportunity to shape the future of digital education at University of Sunderland in London and make a difference in how we teach and learn.

To thrive in this role, you will need to have experience in a role providing technical support for an online platform, strong organisational skills, a flair for communication, and a genuine enthusiasm for digital technologies and innovation.

WE OFFER

• The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)
• Excellent Defined Contribution Pension with additional benefits of life cover and income protection
• Generous annual leave and Christmas closure days on top of Bank Holidays
• Season Ticket Loan
• Access to MyLifestyle benefit platform with plentiful of discounts and offers
• Cycle to Work and Electric Car Salary Sacrifice schemes
• Enhanced maternity and paternity policies
• Our commitment to training and development
• Our location in Canary Wharf with easy access
• We are accredited Living Wage Employer

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

Closing Date:   Midnight, 28 October 2025

Interviews expected to be held w.c 10 November 2025

Please note we reserve the right to close the vacancy earlier should we have a sufficient response.

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