Customer Services Assistant

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role
Are you passionate about engaging with others and providing customers with a fantastic service? Accommodation Services are the first team to welcome new students to their university experience, providing a stepping stone to independent living.

We are looking for a Customer Services Assistant who will be a friendly face to all residents and visitors, as well as ensuring that all reception services run smoothly and efficiently. We are looking for people who have the communication skills to work well in a team, as well as the organisation skills to be able to work alone if needed.

Our receptions are open 08.00 - 18.00 each day and we have colleagues working various shift patterns during this time. The post we have available is a 25 hour per week role with the following working pattern:

Monday - Friday 1pm - 6pm

The stated salary is pro rata based on a 37 full time working week.

If this sounds like it might be for you, why not get in touch to find out more by emailing James Croydon, Assistant Customer Services Manager. james.croydon@newcastle.ac.uk.

To see more about what we do in Accommodation Services at Newcastle University click here.

To apply, please upload copy of your CV along with cover letter evidencing how your skills and experiences align to the person specification as outlined within the job description (available on the university's website, accessed by the 'Apply' button).

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