Welfare Officer

Full time (35 hrs/wk), permanent

Split place of work between Horizons (Reading, Berkshire) and Home, with up to three days per week working from home.

We have a fantastic opportunity for someone to join our busy Disability and Welfare Team. We are looking for an individual who has a strong foundation in compassion and support for others, and who can adapt to quickly changing priorities. You must have the ability to navigate complex situations in a calm and professional manner, taking a collaborative and empathetic approach to support students with a diverse range of needs. You will assist with providing effective and timely interventions for students with a range of welfare issues, ensuring students are safe and supported throughout their studies.

This is a fantastic opportunity for someone looking to continue their career in Safeguarding and Welfare, with the opportunity to make a real difference to the student experience at University of the Built Environment.

Your accountabilities and responsibilities include:

• Provide high-quality information, advice, and guidance to students on a variety of issues, delivering excellent customer service in all aspects of the role
• Support with ensuring the University is compliant with the expectations of the regulatory bodies, namely Ofsted and the Office for Students
• Make decisions in Safeguarding Cases when required and follow cases through to conclusion, with the support of the Designated Safeguarding Lead (DSL) or Deputy DSL

Our main requirements:

• Experience in a similar role
• Experience in maintaining sensitive records to the required standards, including knowledge of legislation relating to data protection
• Ability to manage difficult situations sensitively, with empathy, and in a timely manner
• Knowledge of current legislation relating to safeguarding, Prevent, and Data Protection

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

To view the full job specification and to apply, click on the ‘Apply’ button above.

Vacancy closes on Monday 27 October 2025 at 17:00.

EQUALITY, DIVERSITY, AND INCLUSION

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

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