Customer Service Assistant

Part time (32 hours per week) and open ended

5% shift allowance

We are looking for an inspiring individual to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front-of-house environment at Loughborough University in one of our world class sports facilities. Come and meet our customers and see why we have been nominated the Sports University of the Year once again!

Whether it be our gym members, performance teams, Athletic Union clubs or community members, you will be the first point of contact for everyone. We are looking for a sociable, enthusiastic individual with a ‘can do’ attitude, someone who would be proud to be part of our team and will deliver a first-class service to all our customers.

The role will be based at one of our reception desks where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus using our booking software and responding to our various email inboxes.

The role is working a shift pattern and will receive a shift allowance of 5% all year round. The shift patterns alternate between mornings, evenings and weekends, and bank holiday and University closure days are also included.

For more information on the role please refer to the Job Description and Person Specification.

For shift details and/or informal enquiries please contact Mark Wayman, Duty Manager, on m.wayman@lboro.ac.uk 

Closing date: 9th November 2025

Interviews will take place w/c 24th November 2025

Loughborough University is committed to achieving equity and valuing diversity in all aspects of employment and welcomes applications from all sections of the community. As one of the country's leading universities we understand the importance of investing in our staff and their professional development. Click here to find out more.

Our Benefits 

At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include: 

• Time off - generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme 
• Where you work – access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park 
• Financial wellbeing – competitive pay, two excellent pension schemes, and everyday savings opportunities 
• Support for you and your family – on-site nursery at our East Midlands campus, flexible and hybrid working options, and a range of family-friendly policies 
• Health and wellbeing – discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support 
• Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting 

Discover more  about the full range of rewards and benefits at Loughborough University. 

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