Front of House Receptionist

Location: On site in Rhodes House, Oxford

Hours: Full-time – 37.5 hours per week (Shift working between Monday to Friday 7am-11pm)

Reports to: Facilities Manager

We have a great opportunity for a Front of House Receptionist to join the Rhodes Trust, Oxford. We are looking for the successful candidate to start with us as soon as possible.

The role

The Front of House team is responsible for welcoming all Scholars, staff and guests to Rhodes House, directing visitors, ensuring a safe and secure environment for all building users.

Ensuring the smooth running of office activity and the set-up of the House for commercial and Trust events.

The Front of House Reception operate on-site at Rhodes House Monday to Friday 7am-11pm.  Shifts will be discharged on a rota basis as agreed with the Facilities Manager.

The role will be responsible for;

Front of house

• Responsible for delivering professional reception services to all building users.
• Welcome visitors to the House and provide assistance where necessary, such as directing them to the appropriate area, issuing visitor passes and arranging transportation from the House for staff and guests.
• Accommodation – check in and check out of Rhodes Accommodation guests, dealing with all guest queries from arrival to departure including billing and room access card needs.

General administration

• Processing visitor information on arrival, recording details and issuing passes.
• Provide ad-hoc administrative support for all departments.

Health, safety & security

• To serve as a member of the House emergency response team coordinating responders.
• Alert relevant staff of security or building issues.
• Assist in building evacuations and invacuations when Alarms have been activated, liaising with Oxford University Security Services (OUSS) and emergency services as and when needed.

Other

• Receive and log all lost property handed into the Lodge and ensure items are handled in a sensitive and appropriate manner.
• General ad-hoc administration.
• Support and contribute to the development of the Trust’s environmental strategy and implement agreed environmental improvements to the Trust operations.
• Role modelling the Trust’s organisational values of commitment, inclusion, belonging, growth and innovation.
• Carrying out any other duties relevant to the role, as requested.
• A deep commitment to the values, ethos and mission of the Rhodes Trust.

Please see the job description for more responsibilities.

Knowledge, skills and experience

• Significant experience of working in a busy reception or other customer facing role.
• Excellent interpersonal skills and enthusiasm for meeting new people, as well as answering questions in person, on the phone and by email.
• An ability to create good working relationships with the staff and Scholars is central to the role.
• Demonstrable experience of working with a diverse team.
• Experience of working effectively with people at all levels.

Please see the job description for more knowledge, skills and experience

Desirable skills and experience:

Please refer to the job description.

If you would like to find out more, please click ‘apply’ to view the full job description and to find the link to apply. Please send us your CV and a covering letter. Please note, this advert will close on 30^th October 2025. Please also note interviews will take place on 5^th and 6^th November and 12^th and 13^th November 2025.

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