Student Advisor - 2 posts

We are looking for Student Advisors to join ASK@WLV, a student driven service the acts as the first point of contact offering information, advice and guidance for all student queries. Our Student Advisors are dedicated to providing an outstanding customer service in-person, over the phone and in written responses across all faculties and campuses.

Demand for the service is high with multiple intakes and enquiries that reflect the student journey. You will need to be a confident communicator with the skills to provide clear and relevant information, interrogate systems and to liaise effectively with colleagues across the university to provide and implement solutions, ensuring the student makes an informed decision, understanding any implications. With excellent customer service skills, you will show patience and empathy as themes can be repetitive, understanding may be compromised by language and/or emotion, and information may be unfavourable.

This is not a flexible role; you will work to a rota assigning you to different channels of communication and be expected to carry out the entirety of your role on campus to ensure that the advertised service is delivered. The service is available Monday to Friday but opening hours vary to enable ongoing and comprehensive training.

Please note that due to the confidential and sensitive nature of the information you will have access to, the post cannot be fulfilled by anyone actively studying at the University, however graduates are encouraged to apply. This role cannot provide UK sponsorship.

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