Apprenticeship Coach

FTE: 1.0 FTE (working 37 hours per week) (Part time may be considered)

Duration of Contract: Permanent

Annual Leave: 35 days (pro rata) plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Main duties and responsibilities

The Apprenticeship Coach plays a pivotal role in supporting both apprentices and employers throughout the entirety of the apprenticeship journey. As the key link between apprentices, employers, and the university, you’ll ensure a high-quality learning experience, ensure learners understand their programme milestones, provide one-to-one coaching, and ensure regulatory requirements are met. You’ll track and report progress, provide clear feedback, identify off-the-job learning opportunities, and offer pastoral support signposting apprentices to university support services when needed.

In supporting employers, you will build and maintain strong working relationships with line managers and work-based mentors, ensuring effective communication. You will provide guidance to employers on how best to support their apprentices’ learning and development, ensuring that they are aware of, and are able to meet compliance requirements, including off-the-job training expectations and key deadlines. Acting as a key point of contact for employers, you will ensure they are fully engaged in the apprenticeship process.

Skills and experience required

You will have proven experience of working autonomously, managing your own workload and priorities while meeting deadlines, academic/practitioner experience relevant to the subject area and health care sector and a thorough understanding of its working practices and experience of coaching or mentoring or delivering work-based learning or training. Excellent communication, written, verbal, and listening skills will be key, along with the ability to build good working relationships and give feedback.

You’ll be organised, with good numeracy, literacy and MS Office package skills and ability to pick up new packages (eg OneNote). You will demonstrate emotional intelligence and maturity when working with others and have an understanding of the need for confidentiality and sensitivity, tact and diplomacy involved in the role.

Qualifications required

You will be educated with a minimum of a Degree or equivalent, or substantial proven work experience.

Disclosure and Barring Service

Our commitment to the University’s Safeguarding Policy requires that the recruitment of staff in this area, will require the minimum of a Basic DBS Check. In the course of our work and University-led activities, there may be external contractual obligations where a further Enhanced Check is required. DBS checks may require renewal in line with policy.

Overseas applicants and UK applicants who have lived abroad

Successful applicants who have lived outside the UK, for 12 months or more (whether continuously or in total), in the last 10 years, will be required to produce a ‘Certificate of Good Character/Conduct’ from each of those countries.

Please view the job description and person specification for a full list of the duties and essential criteria. Click the 'Apply' button above. 

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Ceri Baker Interim Head of Department email: c.baker3@herts.ac.uk tel no: 07793880526

Closing Date: 11 November 2025

Interview Date: TBC

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