Student Casework Manager (Support to Study)

Company description:

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Job description:

The Role

This role sits in the Casework team within Registry and Education Services, part of Student Services. The post-holder will provide leadership and specialist advice on the resolution and determination of student complaints about University services and facilities, appeals against academic decisions, academic misconduct and student discipline. As part of the team they will assist with the annual review and production of University student facing policies and procedures along with their communication and training, including via University web pages, webinars and in-person sessions, as well as one to one support for colleagues following the procedures.

Each Casework Manager has a special focus of their role, although they may be involved in all types of casework. The Support to Study Procedure provides a mechanism for the University to provide special support for students whose disability or health condition is affecting their ability to fully engage with their programme of study, or those whose studies are having a detrimental impact on their health or wellbeing.

This is a full-time, open-ended post, based on the Newcastle campus, although the University does offer blended working arrangements.

For further information about the role, contact Dr Sarah May, Senior Student Policy and Resolution Manager (sarah.may@newcastle.ac.uk).

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