Administrator

FTE: 1FTE (working 37 hours per week)

Salary: UH5 £28,778 pa to £32,080 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year 

Main duties and responsibilities

The Administrator will undertake a range of administrative duties to support primarily the Retention Team Coordinator, but also the wider Herts Academic Skills subteam, and the other sub teams within the department where required. These tasks will include, but not be restricted to, monitoring shared inboxes, supporting the Retention Coordinator and work closely with retention specific data to support the retention team. The Administrator also has secondary tasks for other Education subteams, particularly the Technology Enhanced Learning and Digital Capabilities (TEL) team, and will provide general administrative support across the department as and when the workload on the retention team allows. 

You will also maintain effective filing, storage and archiving electronic or manual systems with particular regard to quality audit requirements. You will acquire an understanding of the University’s Policies and Regulations, relevant to the area of work, ensure that the agreed customer service standards are always adhered to, and ensure effective communication within the department and between the department and other (central) departments of the University. 

Skills and experience required

You will have good IT skills, including the use of MSOffice and databases and be able to demonstrate a good understanding of customer care, including a polite, helpful and confident telephone manner. You will be able to demonstrate a methodical approach with attention to detail, and the ability to work accurately under pressure to tight deadlines. You will have the ability to collect, process and present complex data and deal with sensitive material with strict confidentiality.

Qualifications required

You will be educated with a minimum of A-Levels or equivalent, or proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Stephanie Dixon, Business Manager, s.dixon5@herts.ac.uk

Closing Date: 17 November 2025

Interview Date: 10 December 2025

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts 

Advert information