Academic Services Administrator (Doctoral College)

FTE: 1.0fte (working 37 hours per week)

Duration of Contract: Fixed Term for 1 year (Maternity Cover)

Salary: UH5 £28,778 pa to £32,080 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: MacLaurin Building, Hatfield 

Main duties and responsibilities

You will be responsible for all administration associated with Research Degrees students, with specific responsibility for the administration of PGR students in the School of Creative Arts, Hertfordshire Business School and the Schools of Law and Education. You will act as clerk to any designated meetings and assist with the development and implementation of administrative procedures for research students. You will assist with all matters relating to the admission and enrolment of research students, administering the student records, advising students on non-academic matters and liaising with departments across the University, including Finance and Human Resources. 

Skills and experience required

You will have good IT skills, be numerate and literate and be flexible and adaptable to team and workload requirements. The ability to demonstrate a good understanding of customer care, including a polite, helpful and confident telephone manner and the ability to collect, process and present complex data is essential. Tact and diplomacy, with the ability to deal with sensitive information with strict confidentiality is essential as is a methodical approach with attention to detail. You will be effective in a team setting, with a can-do attitude to problem solving and have the ability to communicate in a variety of formats to different audiences. 

Qualifications required

You will be educated with a minimum of A-levels or equivalent, or proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made. 

Contact Details/Informal Enquiries: Sam Birks, s.birks2@herts.ac.uk

Closing Date: 26 November 2025

Interview Date: 18 December 2025 

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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