Education & Student Experience Assistant

Are you an organised and proactive customer service administrator looking to be part of a dynamic team at the heart of higher education? We are seeking an Education & Student Experience Assistant to join the School of Biosciences, within the Faculty of Science.

You will be part of a team that develops, manages and improves the effective organisation of our taught programmes and related student procedures. You will ensure policies and processes across the student journey are clear and straightforward, meet regulatory requirements, are consistently applied and deliver educational excellence.

You will provide crucial frontline support, representing the school in real time to deliver an outstanding student experience. As well as working on a reception, you will take ownership of a range of administrative tasks that support students as they progress through their programme.

What we are looking for, the ideal candidate:
The ideal candidate will have outstanding customer service and interpersonal skills, and an ability to put people at ease through sophisticated and sensitive verbal and non-verbal communication skills. We are looking for a flexible, confident and enthusiastic approach to work and a focus on improving the experience of our students. Excellent time management skills along with the ability to work on a range of tasks in a timely and accurate way are also essential.

• Previous experience of working within a reception or within a customer service environment.
• Excellent customer service skills, with experience of working within a customer facing environment, including responding efficiently and effectively to face-to-face, phone and email enquiries.
• An ability to carry out effective administrative duties in a busy and sensitive customer care environment, including responding quickly and confidently to a range of complex enquiries from a diverse audience.
• Educated to GCSE level (or equivalent experience).

Advert information