Student Enquiries Advisor
University of Sheffield - Student & Academic Services
| Location: | Sheffield |
|---|---|
| Salary: | £25,249 to £26,707 per annum, with potential to progress to £28,778 through outstanding contribution. |
| Hours: | Full Time, Part Time |
| Contract Type: | Permanent |
| Placed On: | 21st November 2025 |
|---|---|
| Closes: | 8th December 2025 |
| Job Ref: | 1906 |
Overview
Are you a resilient and proactive problem solver who can deliver excellent customer service in a fast paced environment? If so we have an exciting opportunity to join the University of Sheffield as an Enquiries Advisor.
We are recruiting two permanent posts (full-time and part-time) in the Student Enquiries Team. The Enquiries Adviser role is an opportunity for someone with a passion for excellent customer service who is looking to use their skills to improve the student experience. You’ll play a vital role in responding to a wide range of queries from over 35,000 students and alumni, ensuring a professional, and welcoming service at our busy on campus Student Services Information Desk (SSiD).
We’re looking for someone who:
- Thrives in a fast-paced service environment, responding effectively to face-to-face, phone, and email queries.
- Is an excellent communicator who can work collaboratively and sensitively with people from a wide range of backgrounds.
- Has experience of working in customer enquiry handling roles.
What we offer
- A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
- Flexible working opportunities, including hybrid working for some roles.
- Generous pension scheme.
- A wide range of discounts and rewards on shopping, eating out and travel.
- A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
- Recognition Awards to reward staff who go above and beyond in their role.
- A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework
- A range of generous family-friendly policies
- paid time off for parenting and caring emergencies
- support for those going through the menopause
- paid time off and support for fertility treatment
- and more
More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).
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