General Manager (Sport)

The post holder is responsible for the full operational management of the Hull Sport Park facilities and fitness services ensuring that facilities are safe, clean and compliant with University of Hull and industry standards. Working closely with the Head of Sport and Hull Sport Management Team, the post holder will play a significant role in the growth and development of the Sport & Active Wellbeing service, contributing to the creation, planning and delivery of the department’s strategic and business objectives.The post holder will fulfil the role of Department Deputy, supporting the Head of Sport in their absence providing leadership and guidance to Hull Sport colleagues across all teams. This may include planning and organising resources while ensuring teams uphold the highest standards of customer service and student experience in its operations.

The primary areas of responsibility within the role are leading a business area dedicated to the day-to-day operational delivery within the Hull Sport Park facilities providing an excellent experience to our students, staff and local community. With support from the Facility Manager, Fitness Manager and Assistant Facility managers, the role holder will have overall management of all customer enquiries and complaints to ensure they are dealt with appropriately and professionally, and escalated if required. The General Manager will lead, manage and develop the Operational arm of the Sport & Active Wellbeing service (operations team, reception & fitness) fostering behaviours, cultures and practices that align with those of the department and wider directorate. They will have overall responsibility for the continual review and development of services that enhance customer experience and generate further income.

Working closely with the Booking and Events Manager and Fitness Manager, the General Manager will support business development and income generation opportunities specific to large-scale events and fitness initiatives, working with externals to do so. The role holder will have responsibility for fitness as a function including financial responsibilities. The role holder will offer guidance and assistance to staff from their business area during the planning and delivery of events where necessary.

Overall Purpose of the Role

The role holder will:

• Provide professional advice and/or support, directly or indirectly, to faculty and/or department based upon a full understanding of a professional or specialised area of work
• Have gained a professional qualification (or are working towards) and/or vocational or professional experience. The role holder will be expected to contribute to longer term developments within the faculty/department by giving advice and specialist support
• Lead a team within the department and plan, prioritise and monitor to ensure effective use of resources
• Influence decisions or events by working collaboratively internally and externally to the University
• Evaluate and analyse information and use initiative and creativity to solve non standard problems

For more information regarding the role please view the job description here.

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