Events Administrator (Exams, Awards and Graduation)

FTE: 1 FTE (working 37 hours per week)

Salary: UH5 £28,778 pa to £32,080 by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: MacLaurin Building, Bishops Square, Hatfield 

Main duties and responsibilities

The role involves providing high-quality administrative support across the department, including project work and frontline customer service via various contact methods. The postholder will ensure adherence to customer service standards, maintain accurate student records, and support departmental processes around examinations, awards, and graduation.

Responsibilities include preparing documentation, managing data systems, liaising with internal teams, and ensuring compliance with University policies and legal requirements. The role also includes assisting with the organisation of exams and ceremonies and running these events on the day. 

Skills and experience required

The successful candidate will possess strong IT skills, including proficiency in MS Office applications such as Word and Excel, and will be both numerate and literate. They will demonstrate excellent customer care, including a confident and courteous telephone manner, and have the ability to collect, process, and present data accurately. A methodical approach, attention to detail, and the ability to manage tight deadlines and conflicting priorities under pressure are essential. The role requires discretion when handling sensitive information, initiative, a commitment to continuous improvement, and the ability to remain calm and empathetic in challenging situations. Physical capability to carry out tasks such as lifting and handling materials is also required. 

Qualifications required

Candidates should be educated to a minimum of A-level standard or equivalent or be able to demonstrate relevant professional work experience. While not essential, a degree-level qualification or equivalent would be advantageous.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Roxanne Garara, Associate Director (Academic Services), r.e.garara@herts.ac.uk  

Closing Date: 04 December 2025  

*Interview Date: 15 December 2025

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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