Digital Support Technician

The closing date for applications is 23.59 on 7th December 2025.

Due to the complexity of the Skilled Worker Visa route and eligibility criteria, applicants requiring sponsorship are recommended to check their eligibility on the Home Office website. We cannot provide advice to candidates at the application stage and will only discuss visa routes with candidates who are invited to interview.

Ready to level up your IT career? Join the University of Reading’s Digital Support Team and play a key role in keeping our staff and students connected, equipped, and supported across a world-class campus.

The Role
You’ll be part of a friendly, hands-on technical team providing first and second-line support across desktops, laptops, mobiles, AV kit, and core applications. Primarily aligned to our Device Lifecycle Team, you’ll also collaborate widely across Deskside Support, the Service Desk, and Campus Support, no two days are the same.

Expect to:

• Roll out cutting edge end user technology to keep our staff and students working efficiently.
• Troubleshoot hardware, software, and operating system issues.
• Configure and maintain end-user devices.
• Support major University events.
• Give clear, confident advice to staff and students.
• Manage incidents and requests through our ITSM system.
• Spot improvements and help shape better digital services.

About You
You’ll thrive here if you love solving problems, enjoy working with people, and have solid experience supporting Microsoft and Apple environments. Strong troubleshooting, great communication, and an organised approach are essential.

If you're curious, keen to learn, and ready to take ownership, this role has room to grow.

Interview Date : To Be Confirmed

Please see the job description and personal specification (available on the university's website, accessed by the 'Apply' button) for further details.

For more information, please contact:
Contact Name : Richard Jolliffe
Contact Job Title: Device Lifecycle Manager
Contact Email Address: r.a.jolliffe@reading.ac.uk

Alternative Contact Name: Penny De Villiers
Alternative Contact Job Title: Device Replacement Engagement Analyst
Alternative Contact Email Address: p.devilliers@reading.ac.uk

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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