Credit Control Administrator

The Role and the Department

Financial Transactional Services represents the larger part of the Finance Department including Credit Control, Accounts Payable, Accounts Receivable, Student Services, Fixed Assets and Financial Accounts and Cash Management functions.

The role of Credit Control Administrator sits within the Credit Control team and will report to the Credit Control Assistant Manager. The purpose of the role is to support the team in delivering all aspects of credit control across the University. This will include ensuring the Universities debt policies are adhered whilst dealing with student/customer accounts. Answering phone calls and respon ding to written correspondence in relation to overdue accounts. Liaising with internal departments regarding overdue debts to ensure our records are accurate. Discuss and agree alternative payment plans where this is permitted. Assist in the preparation of debt files for referral to debt collectors.

The role will involve working with all levels of staff across the University and close liaison with our student billing team, Treasury team and accounts payable team.

This is a hybrid role so will involve a minimum of 2 days in the office each week.

What you are required to submit:

• A CV
• A covering letter which shows examples of how you meet all of the criteria within the Person Specification

Contact details

If you would like to have a chat or ask any questions about the role, Gemma Waggott would be happy to speak to you. She can be contacted via email at gemma.waggott@durham.ac.uk or telephone 0191 3496036.

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