Operations Manager

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. 

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.  

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.  

The role

Overall responsibility for daily operations at Surrey Sports Park, ensuring excellent customer service, safe practices, and efficient staffing. Manage Duty Managers and front-line teams to maintain high standards, support programmes and events, and uphold health and safety compliance. Drive staff development, operational efficiency, and achievement of KPIs and budgets while promoting a positive guest experience.

The post holder will work closely with the Sports & Fitness Programs, Client Services, Front of House, and Events teams. This will include regular reports and updates for internal colleagues and will be responsible for ensuring consistent internal communication within the department.   

About you

The post holder works with minimal supervision under the guidance of the Facilities Manager, reporting regularly. They manage workload, prioritise operational needs, and meet deadlines while supporting organisational goals. The role focuses on operational excellence, cross-department collaboration, and continuous improvement in systems, processes, and customer service. They ensure the Operations Team follows agreed processes and policies set by the Facilities Manager.

The role involves full responsibility for day-to-day management of the operations team, including recruitment, training, performance management, and development. The post holder ensures staff deliver excellent service and may be required to provide building cover shifts. 

How to apply

Please apply via the ‘Apply’ button above with a CV and covering letter detailing why you are interested in the role and giving an overview of how you meet the required experience and knowledge.

For an informal discussion about the position, please email l.mansi@surrey.ac.uk

Interviews will be held week commencing the 12th January.

An Enhanced DBS check is required for this position.

Further details

For more information and to apply online, please download the further details and click on the 'apply online' button above.

Surrey Sports Park is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Please do not hesitate to contact me should you have any queries about this advert.

We would be grateful if you would confirm once this has been published, so that we might obtain a copy of the online advert.

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