Service Designer

About the role

The Transformation Team at Imperial exists to ensure successful delivery of strategic programmes which deliver business value enabling Imperial’s Strategy as a world changing global powerhouse. 

What you would be doing

The team is organised across three capability areas of Portfolio and Projects, Service Transformation and Change, and operate a matrix model of working providing resource as determined by the strategic priorities agreed upon by the Operations and Infrastructure Committee. Team members will be expected to work as a blended multi-disciplinary team alongside with colleagues in faculties and professional services.

What we are looking for

We are interested in candidates who have previous experience of large-scale service transformation, and higher education experience is desirable. To help deliver the service transformation we need we have created a new role of Service Designer. You will be an integral member of the Transformation Team working playing a pivotal role within our service transformation programmes at Imperial which aim to transform our campuses, services and technology in support of our academic endeavour.

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Available documents

Attached documents are available under links. 

• download: Service Designer Job Description.pdf
• download: Employee Benefits Booklet.pdf

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.  

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.  

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.  

This is your chance to help shape the future. We hope you’ll join us at Imperial College London. 

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.

Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.