Product Operations Partner

Location: IT Services, Central Oxford

Spanning the historic streets of the "city of dreaming spires," the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. 

The Digital Governance Unit sits at the heart of Oxford’s Digital Transformation journey, helping the University’s central IT providers adopt modern, agile and product-oriented ways of delivering digital services. We work collaboratively across departments to ensure that Oxford’s digital ecosystem is user-focused, efficient, and continuously improving — enabling the University to meet the needs of its students, staff, and researchers in an increasingly digital world. 

An exciting opportunity has arisen for a Product Operations Partner to join us on a permanent basis. 

About the Role

As a Product Operations Partner, you’ll play a pivotal role in shaping how Oxford delivers its digital services. Working within the new Product Operations Team, you’ll enable delivery teams to embed consistent, effective, and user-centred practices that drive value and innovation.

You’ll work alongside product owners, delivery managers, and service leads to apply the University’s Digital Operating and Delivery Models in practice — helping teams plan, collaborate, and improve. Through hands-on coaching, guidance, and enablement, you’ll ensure teams are empowered to focus on outcomes, innovation, and the people who use our digital services.

This is a rare opportunity to make a lasting impact at one of the world’s leading universities, helping Oxford realise the benefits of modern digital delivery and build a culture of continuous improvement.

About You

You’ll bring a strong background in agile delivery or product management, with the ability to support teams adopting new digital ways of working. You’ll be an excellent communicator and facilitator, able to build trust and enable collaboration across diverse technical and non-technical audiences.

Essential skills and experience:

• A degree or equivalent experience in IT service management, digital delivery, or a related field.
• Practical experience supporting agile or product-oriented teams (e.g. delivery manager, scrum master, business analyst or service manager).
• Working knowledge of agile and continuous-improvement methods (Scrum, Kanban, Lean).
• Strong collaboration, coaching and facilitation skills with a focus on enabling others.
• Proven ability to organise and prioritise a varied workload across multiple stakeholders.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on 12 January 2026. Please note we might close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

Interviews will take place on w/c 19 January 2026 and will be held face-to-face.

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