Student Information Adviser

Salary on appointment will be £24,685 per annum, with an annual increment up to £26,093 per annum

Are you passionate about helping students succeed? Do you enjoy working in a fast-paced, people-focused environment where no two days are the same? If so, we’d love to hear from you!

The Student Information Zone (SIZ) is UEA’s one-stop shop for students, right in the heart of campus. We’re looking for a Student Information Adviser to join our team and provide outstanding information, advice, and guidance to students in person, online, and by phone.   

In this role, you will: 

• Be the first point of contact for a wide range of student queries. 
• Offer clear, compassionate, and professional support. 
• Work collaboratively with teams across the University to make sure students get the help and information they need. 
• Resolve issues where possible and refer on to specialist services when necessary.

This is a varied and rewarding role where you’ll make a real difference to the student experience. If you’re proactive, adaptable, and committed to delivering excellent customer service, we’d love to have you on board.  

What we’re looking for: 

• Ability to work flexibly and adapt to changing priorities in a fast-paced environment, staying calm and focused under pressure.
• Strong communication skills with the ability to adapt communication styles to suit different needs, audiences and situations. 
• Excellent customer service experience with a focus on delivering high-quality support.
• Ability to listen with empathy and deal sensitively with a wide range of individuals and issues. 

 Why join the SIZ team?   

Our Advisers help with everything from module changes and assessments to finances and wellbeing. If we can’t solve a problem directly, we’ll make sure students are referred to the right specialist team or service.   

Working in SIZ means being at the heart of campus life, in a dynamic and collaborative environment. You’ll be part of a friendly, supportive team that values compassion, creativity, and making a positive impact every day.  

Interested?

Apply now and help us support UEA students every step of the way! 

This full-time post is available on an indefinite basis. This post is exempt from the Rehabilitation of Offenders Act 1974 and appointment will be subject to a criminal record check at Enhanced level from the Disclosure and Barring Service.

Further information on our great benefits package, including 34 days annual leave inclusive of Bank Holidays and additional University Customary days, can be found on our benefits page.

Closing date: 16 January 2026 

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

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