IS Graduate Apprentice Analyst

The Role and the Department

The role supports the IS Senior Product Manager, for the team that the successful applicant is allocated, to deliver effective technology solutions to the University and is part of the wider Information Services (IS) collection of teams, which underpins the delivery of customer focused information systems and services.

Specifically, the post holder will undertake activities relating to, and work with increasing independence in relation to:

• Software integration
• Software configuration
• Software testing
• Software support and troubleshooting
• Data and analytics
• User experience analysis, design, and evaluation
• Content authoring and publishing
• Security operations
• Incident ownership and management
• Reporting

The Computing and Information Services (CIS) has an annual operational budget in excess of £27m, including multi-million pound programmes of change within year, and approximately 172 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Technical Services; Information Services, and; Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation. Details of the Digital Strategy and ongoing work can be found at Digital Strategy - Durham University

• CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability. The department works in a hybrid capacity, depending on the job role.
• Information Services (IS) is responsible for the provision of a wide range of end-user and customer facing technology services, ranging from: student record management; curriculum & learning, IWMS, integration services; AI; identity and access management, and; other immersive technology experiences.
• The post holder will be sponsored, and required, to undertake further study that will lead to the award of a digital related qualification.

The decision as to what level of study will be undertaken, and the topic to be studied, will be determined by the post holder’s previous study and work attainment experiences, and acceptance by the training provider to offer a training place.

It is a requirement for this role that the University is satisfied that you meet the apprentice eligibility criteria for the qualification you would be undertaking as part of the role. Including right to work, residency eligibility, visa duration, previous qualifications conditions and completion viability. This will be applicable for any apprenticeship funding eligibility. More information can be found on: Apprenticeship funding rules and assessment plan guidance, 2025 to 2026 - GOV.UK.

Further information about the role and the responsibilities is at the bottom of this job description.

The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House – Durham University.

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