University Houses Officer

The University of Nottingham has been providing an outstanding student experience for over 140 years and is a leading university of worldwide significance with established campuses in UK, China and Malaysia.

The Estates and Facilities Department at the University of Nottingham provides strategic and operational services support to the University infrastructure, buildings and landholdings. We are a large and diverse department employing approximately 1300 people and provide a wide range of services across our U.K sites.

We are looking for a professional and customer focused individual to join the University Houses Team. In this role you will be the first point of contact for tenants of university residential properties answering queries and resolving any issues that may arise. You will visit University properties, source appropriate accommodation for staff, students and visitors and will assess the suitability of the accommodation by carrying out inspections and liaising with relevant stakeholders including prospective tenants, providing excellent service on behalf of the University.

You will also be responsible for drafting and issuing tenancy agreements and will oversee the end of the tenancy process coordinating both the clearing and refurbishments of accommodation alongside other Estates departments.

You should ideally be qualified to HND level or equivalent in a related field with some relevant experience, or have extensive relevant experience in a similar property administration, customer-focused, or residential agency role. You should also have experience of managing a diverse workload and have excellent customer service skills. Due to the frequency with which the post holder will drive to and from University properties a full, current driving licence is essential for this role.

Further details regarding the duties for the post can be found on the attached job role profile.

This post is offered on a permanent basis. Hours of work are part time, 29 per week, working mainly Monday-Friday between. Job share arrangements may be considered. Flexibility to occasionally respond to urgent enquiries outside usual working hours, (e.g. an emergency) will be required.

The University of Nottingham is committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. We strive to provide a range of benefits and rewards, including leading fitness and health facilities, staff discounts and travel schemes. We also offer an excellent holiday allowance of 27 days per year, plus additional university closure days and bank holidays (pro rata).

Informal enquiries may be addressed to David Butler on dave.butler@nottingham.ac.uk. Please note, applications sent directly to this email will not be considered.

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. 

We are the first university to have achieved Athena Swan Gold Award.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.

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