Customer Service Supervisor

Commercial Operations (FICS)
The starting salary will be from £28,029 to £30,339 on Grade (C), depending on qualifications and experience.

Generous holiday allowances, flexible working, pension scheme.

Commercial Operations - Hospitality, Conferencing and Events

This full time, permanent post will be focused on supervising our Delivered and Managed hospitality service across both Streatham and St Luke’s campuses within the Commercial Operations portfolio.

Working 36.5 hours per week for any 5 days out of 7 this role will require evenings and weekend working with some daytime support.

You will have a flexible approach to working patterns, as well as having excellent communication skills.

Our incredibly busy, unique format requires a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment. Previous experience in a fast-paced food delivery setting along with the ability to drive is desired.

You will make a significant contribution to the achievement of the following aims:

• ensuring students receive the highest quality student experience
• developing standards which ensure the service is at the forefront of the industry
• delivering a financial contribution to ensure continuous investment across the University’s estate
• Providing exceptional customer service to all our event clients
• Development of existing VIP services

We are looking for customer focused, team leader who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.

You will demonstrate high standards and be well organised. On occasion required to support the administration requirements of the department.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength.

We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Benefits

We offer some fantastic benefits including:

- 39 days leave per year
- options for flexible working
- numerous discounts at leading retailers
- onsite gyms on all of our campus’ and a cycle to work scheme
- sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
- stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For an informal discussion and more information about the role, please contact Max Droudge (Trading Operations Manager), m.j.o.droudge@exeter.ac.uk

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