Technical Relationships Manager

Location – Cheltenham – Hybrid

This role is a UK-based, hybrid role based in Cheltenham, Gloucestershire. 

About the role:

This role provides advanced technical expertise and sector insight to strengthen UCAS’ relationships with Higher Education Providers (HEPs) and vendors. Sitting between strategic leadership and operational delivery, it ensures customers can embed and interface with UCAS’ digital developments effectively within their recruitment and admissions processes. The role combines an understanding of UCAS’ technology roadmap with an understanding of customer infrastructures to influence solutions, resolve complex technical challenges, and drive adoption of best practice. It acts as a key escalation point, contributes to multi-disciplinary teams and programmes, and informs service improvements through customer intelligence—helping UCAS deliver a seamless, future-ready technical experience. 

Please read the job description for full details of this role including key accountabilities 

Skills, qualifications and experience: 

• Proven ability to communicate complex technical content to technical and non-technical audiences, both informally and through workshops/presentations.
• Strong organisational and communication skills, with confidence presenting to diverse audiences.
• Ability to build productive relationships between service providers and customers at all levels.
• Excellent influencing and networking skills, working effectively across organisations and maintaining strong relationships.
• Flexible, able to prioritise conflicting demands, and willing to take ownership of problem resolution.
• Approachable, adaptable, and capable of working independently or as part of a high-performing team.
• Knowledge of UCAS admissions systems, processes, and cycles.
• Significant experience in developing and maintaining B2B relationships and delivering excellent customer experience.
• Ability to analyse large volumes of management information and identify key issues.
• Degree-level education or equivalent substantial experience.
• Full UK driving licence and willingness to drive company vehicles as this role will require occasional travel to provider and vendor sites (approximately 1 or 2 times a month) and requires in some cases transporting equipment.

Package: 

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity
• Internal training, mentoring, and access to industry-recognised certifications through our development academies
• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
• Everyday wellbeing support through Perkbox, offering discounts and wellness tools
• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond

To apply for this role, please click on the 'Apply' button above.

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