Senior Library Adviser (Part-Time, Maternity Cover)

Are you passionate about customer service and looking for a role that’s filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to lead and inspire a team delivering consistently excellent customer service.Join our Customer Services Team in University of Nottingham Libraries.

We know that having colleagues from a wide range of backgrounds is key to a good, supportive workplace and even better services. We are particularly keen to receive applications from those who are currently underrepresented in Libraries in the UK, such as racially minoritised people. 

You’ll lead a team-  training and supporting staff and working to improve and develop services. Role modelling positive behaviour, you will help embed excellence.  

You’ll need to work independently at times, prioritise and manage your workload, and work with colleagues across all areas of University of Nottingham Libraries.    

We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and highly attractive pension scheme.   

To help deliver a full service, you may also be required to occasionally work at other libraries across our Nottingham campuses.  

This is a fixed-term maternity cover post up to 30^th October 2026.

Hours of work: 30hrs per week.

Monday 1-7pm (.5hr unpaid break)

Tuesday 10am-7pm (1hr unpaid break)

Wednesday 1-7pm (.5hr unpaid break)

Thursday 1-7pm (.5hr unpaid break)

Friday 1-7pm (.5hr unpaid break)

This post has a specific timetable and applicants must be able to work all the hours as advertised.   

Please note some training may occur outside these hours and it will include operating an evacuation chair down a staircase to respond to emergencies. You will also work one public holiday/University Closure Day per year.  

We want to see the best possible version of you in your application. Please see our Customer Service Adviser Recruitment video – which is aimed at team members, but helps reflect our values https://mediaspace.nottingham.ac.uk/media/t/1_jdj4s55c 

To understand our recruitment process (including some handy tips and advice), please follow this link Understanding our application process - The University of Nottingham. 

Informal enquiries may be addressed to anna.pelekanou@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted. 

Further details:

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. 

We are the first university to have achieved Athena Swan Gold Award.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.

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