Campus Experience and Switchboard Coordinator

About the role

We are seeking a dynamic, results-driven individual to lead and manage Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service, procedural consistency, and staff performance.

The role oversees the recruitment, training, and supervision of reception staff, supports effective enquiry handling and communication, and ensures compliance with financial, data protection, and key/access procedures.

It plays a vital role in enhancing the student, guest, and visitor experience through cross-department collaboration, group and event support, and responsive service delivery.

Additionally, the post holder maintains accurate operational systems, manages switchboard functions, and contributes to the success of Campus Services through teamwork and flexibility.

About you

You will be able to:

• Lead day-to-day reception operations across campus hubs
• Recruit, train, and manage reception staff
• Manage rotas and enquiry handling systems
• Oversee check-in/out processes and maintain accurate records
• Manage the University Switchboard and ensure professional communication
• Work collaboratively to deliver a high-quality campus experience

You are flexible, detail-oriented, and committed to excellent service delivery.

Further information

This role is offered on a full-time (36.5 hours per week) permanent basis, with weekend working required on a rotational basis in accordance with a 5 out of 7 day schedule.

For an informal discussion about the role please contact Stephen Schilizz, Commercial Business & Receptions Operations Manager on sls87@bath.ac.uk , however please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

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