Faculty Student Experience Manager

About the Role

In this role, you will lead the delivery and continuous enhancement of the student experience across the Faculty of Science and Engineering. You will oversee student engagement, support and retention initiatives, using data from surveys and student feedback to drive improvements and support strategic planning. The role involves managing Student Experience Managers, providing expert guidance on complex student support cases, coordinating faculty‑wide projects, and working closely with academic and professional services colleagues to create a consistent, high‑quality experience for all students.

About You

You will be an experienced Higher Education professional with a strong understanding of student experience, engagement and support. You bring a proven ability to analyse data, interpret and translate findings into effective actions that enhance outcomes for students. With excellent communication and interpersonal skills, you are adept at working collaboratively with a wide range of stakeholders and leading teams in a complex and fast‑paced environment. You demonstrate sound judgement, strong organisational skills and the ability to manage competing priorities effectively. A commitment to equality, diversity and inclusion, together with proficiency in systems such as SITS or Moodle, will be essential to your success in this role.

About the Faculty

The Faculty of Science and Engineering comprises of five Schools that deliver the research and education activity of the faculty. The faculty has a wide range of key interactions with partner organisations, including with overseas partners, other Government departments, research and education networks, funders and regulators. The role sits within the Professional Services job family, and the role holder is expected to be an active part of the University’s support staff family, working with academic colleagues across a wide range of responsibilities to help deliver its academic mission.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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