Digital ESM Specialist

We are seeking a skilled and innovative Digital Enterprise Service Management (ESM) Specialist to join our Digital Delivery team. This role is central to enhancing University-wide service delivery by designing, developing, and optimising ESM solutions that improve efficiency, streamline workflows, and support organisational transformation.

You will bring strong technical capability, excellent communication skills, and the ability to build effective working relationships across IT and non-technical teams. You will be comfortable managing a varied workload, problem-solving complex issues, and contributing positively to a collaborative team environment.

We’re looking for someone who can:

• Design, develop and customise ESM workflows, automations and integrations.
• Ensure seamless integrations between ESM platforms and enterprise applications.
• Collaborate with stakeholders to understand requirements and deliver effective solutions.
• Optimise platform performance, usability and service experience.
• Maintain development best practices including coding, security and compliance standards.
• Support change and release management through testing, documentation and safe deployment.
• Provide technical support and troubleshooting to maintain system reliability.
• Stay current on ESM technologies and industry trends to drive innovation.

Flexible & Connected Working
We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus, but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

Benefits of Working at CCCU
Canterbury Christ Church University is located in the world-famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.

Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University’s facilities including the library and fitness centre. We are strongly committed to equality and recognise the value of a diverse workforce.

We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.

How to apply
Start date for applications: 12th of January 2026.
Closing date for applications: 30th of January 2026.
Interviews are to be held: to be confirmed shortly after closing.

If you require further information regarding the post please feel free to contact Paulina Terziyska, paulina.terziyska@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ5985.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.