Quality Officer

Quality Officer

As our Quality Officer, you’ll play a central role in supporting ECT’s academic quality assurance framework within a regulated UK higher education environment. You’ll help ensure compliance with internal policies and external regulatory expectations, support quality reviews and accreditation activity, and provide high-quality administrative and secretariat support to academic committees. This role suits an experienced HE quality professional who brings strong attention to detail, sound judgement, and a commitment to continuous enhancement.

This is a part-time role (25 hours per week), based in Stevenage with hybrid working.

What You’ll Do

• Support the development, implementation, and ongoing review of quality assurance policies and procedures aligned with OfS, QAA, and PSRB expectations.
• Maintain accurate, secure, and up-to-date quality records and documentation to support monitoring, reporting, and audit activity.
• Act as a key point of contact for internal and external quality-related enquiries, escalating issues where appropriate.
• Prepare documentation and evidence for internal reviews, external audits, and accreditation events.
• Review and process programme and module modification requests in line with ECT policies, ensuring specifications remain accurate and current.
• Coordinate and service programme validation and revalidation panels, ensuring alignment with ECT’s Quality Framework.
• Support annual programme and module review processes, monitoring submissions and follow-up actions.
• Manage programme accreditation activity, including supporting accreditation events, tracking actions, and disseminating good practice.
• Act as secretary to academic committees, including scheduling meetings, preparing agendas and papers, taking accurate minutes, and monitoring action completion.
• Manage the External Examiner lifecycle, including appointments, induction, training, and ongoing communication.
• Produce clear, accurate reports and papers on academic quality matters for committees, stakeholders, and senior management.
• Contribute proactively to continuous improvement initiatives that enhance quality assurance processes and the student experience.
• Undertake additional duties commensurate with the scope and level of the role as required by the Quality and Compliance Manager.

What We’re Looking For

Essential

• A degree or equivalent professional experience.
• Experience working in a quality assurance or regulatory compliance role within higher education.
• Strong understanding of UK HE quality frameworks, including OfS, QAA, and PSRB requirements.
• Proven experience servicing committees, including preparing papers, taking minutes, and tracking actions.
• Excellent written and verbal communication skills, with the ability to draft clear, accurate, and well-structured documentation.
• Strong organisational and administrative skills, with the ability to manage multiple competing deadlines.
• High attention to detail and accuracy in record-keeping and document control.
• Ability to analyse information, identify issues, and propose practical, proportionate solutions.
• Confident IT user, including Microsoft Office, document management systems, and virtual meeting platforms.
• Ability to work independently with sound judgement, while collaborating effectively with colleagues at all levels.
• Strong understanding of GDPR and data protection requirements.

Desirable

• Experience working within a small, specialist, or newly established HE provider.

How to Apply

Please send your CV and cover letter via the 'Apply' button above (E: jobs@ect.ac.uk)

Closing Date: 27 February 2026

We reserve the right to appoint a suitable candidate prior to the closing date.