Product Assistant

Exciting Opportunity: Join the Digital Product Management Team Middlesex University has recently formed a new Product Management Team within our Digital and Library Services. 

We are seeking to fill a range of Senior Product Specialist, Product Specialist and Product Assistants roles to help lead and support the lifecycle management of key digital products that shape the experience of our global user community. Product areas may include Customer Service (websites, CRM), Library, Education & Research, Student Journey, Enterprise Resource Planning (Finance, HR, Payroll, Estates), Business Productivity. 

You will: 

• Lead / support the delivery and evolution of high-quality digital products 
• Collaborate with global users, vendors, and internal teams to drive product excellence •Translate business needs into actionable product outcomes 
• Configure and maintain systems, manage upgrades, and support testing 
• Provide support and training to staff and students 
• Help build a product-driven culture across the university 

What we are looking for: 

• Proven experience managing product lifecycles, ideally in Higher Education
• Strong analytical, problem-solving, and configuration skills 
• Excellent communication and stakeholder engagement abilities 
• Experience with UX/UI 
• Adaptability in a fast-paced, matrix-managed environment If you're ready to make a meaningful impact and help shape the future of our digital products, we’d love to hear from you.

Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.

We value diversity and strive to create a fairer, more equitable work environment for our staff and students.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.

Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader. 

If you wish to discuss the job in further detail contact Jackie Kruger, (Director of Digital Products and Projects), at j.kruger@mdx.ac.uk 

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