Quality Enhancement Manager

ABOUT US 

The University of Sunderland in London boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2026 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, we have recently moved to a modern campus building, offering a bright and spacious learning and working environment.

ABOUT THE TEAM AND THE ROLE

You will join the Operations and Governance team, working closely with senior academic and professional services colleagues to uphold and enhance academic quality and standards across the institution. As Quality Enhancement Manager, you will lead a small, dedicated quality team and play a pivotal role in shaping and delivering the University’s quality assurance and enhancement agenda. The role offers the opportunity to influence academic governance, support continuous improvement, and drive enhancement initiatives that directly contribute to an excellent student experience, while working collaboratively with colleagues.

WHAT YOU’LL NEED TO SUCCEED

To succeed in this role, you will bring significant experience of quality assurance and enhancement within a higher education environment, along with a strong understanding of academic governance and regulatory requirements. You will be an effective and confident leader, able to manage and develop a small team while working collaboratively with a wide range of academic and professional stakeholders. Strong organisational skills, attention to detail and the ability to interpret and present complex information will be essential, as will resilience and sound judgement in a fast‑paced and evolving sector. Above all, you will be committed to continuous improvement and to delivering an excellent student experience.

WE OFFER

• The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)
• Excellent Defined Contribution Pension with additional benefits of life cover and income protection
• Generous annual leave and Christmas closure days on top of Bank Holidays
• Season Ticket Loan
• Access to MyLifestyle benefit platform with plentiful of discounts and offers
• Cycle to Work and Electric Car Salary Sacrifice schemes
• Enhanced maternity and paternity policies
• Our commitment to training and development
• Our location in Canary Wharf with easy access
• We are accredited Living Wage Employer

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

Closing Date: Midnight, 19 February 2026

Please note we reserve the right to close the vacancy earlier should we have a sufficient response.

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