IT Support Engineer Assistant

We’re looking for a motivated and customer‑focused individual to join our Digital Services Desktop Support team, supporting the management of the full lifecycle of digital equipment across the University. If you’re still building confidence in some technical areas, please apply — your enthusiasm and willingness to learn are just as important.

In this hands‑on role, you’ll assist engineers with deploying, configuring, maintaining and retiring digital devices such as PCs, laptops, tablets and other end‑user equipment. You’ll help install operating systems and applications, maintain accurate case notes, work collaboratively with colleagues and suppliers, and provide friendly, solution‑focused support to users.

You will bring experience working in a customer‑focused environment, along with confidence in installing or configuring digital equipment. You’ll have strong communication skills, be organised and proactive, and enjoy working both independently and as part of a supportive team. GCSE‑level education to include Maths and English (or equivalent experience) is required; experience in a academic settings is beneficial but not essential.

Some lifting of equipment and occasional out‑of‑hours work may be required, a Digital Services uniform will be provided for on‑campus work.

This role does not meet the eligibility criteria for new applicants to the Skilled Worker visa route.

See here for information about Skilled Worker eligibility criteria: https://www.gov.uk/skilled-worker-visa 

Further details:
Job Details
University Information

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions. 

Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

Guidance on AI-Assisted Applications

While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.

We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles.

If you require the job details document or an application form in an alternative format, please contact the recruitment team at recruitment@aston.ac.uk.

Closing Date: 23.59 hours GMT on Sunday 22 February 2026

Interview Date: Tuesday 10 March 2026

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