Student Service Centre Manager

We’re looking for a service‑driven and experienced Student Service Centre Manager to lead our Information Point and Student Support teams—services that provide the first point of contact, and guidance on a range of university topics for thousands of students, staff and visitors every year.

You’ll play a key role in monitoring service performance, shaping how our frontline services operate and making sure they meet the needs of a diverse university community. Also, you’ll contribute to service development, policy creation and quality‑assurance processes.
You’ll play a leading role in shaping how our services operate, take part in University‑wide projects, and build networks across the organisation to support service improvements.

About you

You are a people‑focused leader with a passion for delivering excellent customer service. Your experience working in large, complex service environments—ideally within higher education—means you’re comfortable navigating fast‑moving situations and balancing competing priorities.

You bring strong skills in resource planning, performance management and service monitoring. You’re confident using data and digital tools to understand service trends, evaluate service quality and make decisions that enhance the overall student experience.

Above all, you are an effective communicator who builds strong relationships, delivers training with clarity and coaches others to grow. You value fairness, consistency and continuous improvement, and you’re committed to creating a supportive environment for all.

Where you will be working

UWE Bristol is a campus-based University, with vibrant campus communities that are central to student life.

In this role, you’ll be based across our Frenchay Campus, our Glenside Campus and our City Campus as you will be managing teams across multiple sites

You’ll spend most of your time on campus with the opportunity to work from home on the remaining days.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe.

We offer a wide range of employee benefits as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area, however, all appointments are made strictly on individual merit.

As a Disability Confident employer we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role, please contact Cathryn Carter on 0117 328 1290 or email: Cathryn.Carter@uwe.ac.uk

Interviews are scheduled to take place at our Frenchay Campus between 12th and 16th March 2026

This is a full-time, permanent post, working 37 hours per week.

This post is available on a job share basis for applicants wishing to work part time

Right to Work in the UK

If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist.
This role is not eligible for Skilled Worker visa sponsorship.

Next Steps

We’d love to hear from you - if this role excites you, please complete our application form

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