Senior Admissions Officer

Location: Marble Quay, London (Hybrid role) – 3 days on campus

Benefits: The university supports staff maintaining a good work/life balance, offers flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

Reports to: Head of Undergraduate Admissions

Start date (dependent on successful completion of relevant checks): Ready for immediate start

The Role

Join our friendly, dynamic and rapidly growing admissions team at Northeastern University London. Following the creation of exciting new degree programmes and exponential growth in applications, we are recruiting a Senior Admissions Officer to join the team. The post holder will be based at our central London campus next to the iconic Tower Bridge and will work to a hybrid model. You'll be working as part of the broader Enrolment Management team, which is a friendly, supportive and professional directorate with a focus on supporting students during the pre-enrolment stage of their journey.

Reporting to the Head of Undergraduate Admissions, the post holder will take responsibility for the efficient and fair processing of undergraduate applications within agreed service levels. The role involves developing and upskilling Admissions Officers, delivering the end-to-end admissions process from first contact to enrolment, working cross-departmentally, and playing a key part during peak periods such as Clearing and confirmation.

About the University

Northeastern University London is part of Northeastern University’s Global Campus Network, offering UK undergraduate and postgraduate degrees as well as PhDs. Positioned as a top-ranking institution in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, New York, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada. Our students are globally mobile, with the opportunity to add just one more year at Northeastern’s Boston campus to gain a second US-validated degree.

Northeastern University London offers a vibrant, collegiate community that delivers broad and academically rigorous degree programmes. The institution has been designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society.

Duties and Responsibilities

• Process and manage admissions applications via CommonApp, direct applications, and UCAS, in conjunction with colleagues in the admissions team and academic faculty
• Ensure applications are processed by the team within agreed service levels
• Provide high-quality customer service to all applicants at every stage of the application process
• Ensure all student recruitment and admissions practices comply with internal and external admissions and quality assurance policies
• Manage student data in compliance with GDPR
• Track decisions on whether to interview, arrange interviews, support applicants on interview day, and coordinate post-interview feedback
• Provide support to the team with internal recruitment events such as Open Days, Taster Days, and interview days
• Quality check admissions-specific documents such as offer letters and webpages
• Work cross-departmentally on shared projects such as enrolment and transfers
• Help design and deliver training for Admissions Officers
• Support the Head of Undergraduate Admissions in preparing regular and end-of-cycle reports and analysis

Person specification criteria (essential / desirable)

To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferable skills would assist with you undertaking the role.

• Experience working on an admissions team at a UK University: E
• Degree (or equivalent qualification) or comparable knowledge and transferable skills gained through professional experience: E
• High level of attention to detail: E
• Experience working with UCAS or Commonapp: E
• Knowledge and experience of using an online Admissions or CRM system: E
• Understanding of the admissions life cycle from application to enrolment: E
• Excellent written and oral communication skills: E
• Well-developed organisational skills and time management skills, including the ability to prioritise and manage own workload and the workload of others: E
• Experience making fee assessments: 

Application process

All applications must be submitted via the email below and should include a covering letter of no more than one page and a full CV. Please use the following job reference in your application email “SAO226”.

Please send your application and any informal enquiries to Matthew Myint-Wilks via the 'Apply' button above (e: m.wilks@nulondon.ac.uk), the Director of Undergraduate Student Recruitment. Interviews are expected to take place mid-March 2026.

Participation in the equal opportunities section is encouraged but voluntary. Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Things to consider

For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles such as exam invigilator etc).

Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.