Residence Experience Receptions Supervisor

About the role

Are you passionate about delivering outstanding customer experiences? We’re looking for a Residence Experience Receptions Supervisor to join our team. This is a 12-month fixed-term, full-time role (36.5 hours per week) requiring flexibility to work five days out of seven between 7:00am and 10:00pm.

We have over 5,000 bedrooms, primarily occupied by students during term time, and which operate as a hotel for short stays and conferences during the summer months. We run several receptions both on campus and in the city to serve these customers. This position will predominantly involve supervising our City receptions.

The Residence Experience team is responsible for ensuring outstanding service is delivered across all customer groups. In this supervisory role, you will supervise core and casual staff members and assist with their training. You will work closely with the City Experience Coordinator to ensure all City receptions deliver a consistent level of service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This position also entails establishing strong working relationships with other University departments and key stakeholders.

About you

You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you've provided excellent customer service.

Further Information

This is a full-time, fixed-term position working 36.5 hours per week, with an expected end date of January 2027.

For an informal discussion about the role, please contact Laima Machin, Campus Experience Team Leader on lm857@bath.ac.uk or Calum Lloyd, City Experience Team Leader on cl2029@bath.ac.uk, however please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

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