Education Support Assistant

We welcome applications from candidates interested in working part-time hours or job-sharing arrangements.

This full-time post is available immediately on a fixed-term basis until July 2026 in Education and Academic Services.

Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking a dedicated Education Support Assistant to join our dynamic Education Support team.

• Do you enjoy direct contact with people?
• Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
• Do you enjoy providing administrative support?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Assistant role in Education and Academic Services could be for you.

Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff.

About the Role:
As key members of the Education Support team on either our Streatham or St Luke’s campuses, you'll be part of a Hub Team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as an administration and customer services professional.

Responsibilities:

• Provide advice, guidance, and administrative support to students and staff.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
• Flexibility to work across various service areas and Information Point locations within the University.

The Education Support Assistant roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two or three days per week, as well as full-time for the first 6 months whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

About You:
We are looking for individuals with:

• Strong desire to build a career in administration and customer services.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

Please ensure you read the Job Description and Person Specification (available on the university's website, accessed by the 'Apply' button) for full details of this role.

Further information
Please contact Jenny Crottty on J.D.Crotty@exeter.ac.uk.

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