Senior IT & AV Support Engineer

Two leading universities have joined forces to address the national shortage of pharmacists. 

From September 2024, the highly ranked University of Bath MPharm (Hons) Pharmacy course is being delivered at the University of Plymouth, significantly increasing the opportunities for students to study this subject across the South West.

About the role

Reporting to the IT & AV Support Manager, you will take operational and technical ownership of IT and AV services supporting the MPharm programme in Plymouth 

We are seeking a Senior IT & AV Support Engineer to lead the delivery of reliable, high-quality IT and AV services that underpin technology-enhanced teaching, clinical simulation and hybrid learning environments. This is a pivotal role ensuring the reliable operation of technology-enabled teaching, clinical simulation environments, and AV-equipped learning spaces that support a professionally accredited healthcare course.

In this role, you will:

• Lead 1st and 2nd line IT & AV support services, ensuring effective incident, request and change management
• Oversee installation, maintenance and lifecycle management of IT and AV equipment
• Support digital teaching tools such as Moodle and Panopto
• Lead small technical projects, managing risks and stakeholder communication
• Drive continuous improvement in systems, documentation and service standards
• Provide technical leadership across Windows, macOS and Linux environments, with working knowledge of networking, Active Directory, SCCM and Jamf
• Support and advise on digital learning tools including Moodle, Panopto, Xerte and PebblePad
• Advise academic and administrative staff on e-assessment solutions (including video and audio), hybrid delivery and development of digital teaching materials
• Take technical ownership of IT and AV systems across the Plymouth site, ensuring teaching, simulation and hybrid learning environments operate securely and to University of Bath standards.
• Work closely with academic, technical and DDaT colleagues to deliver hands-on engineering support and proactive system management, maintaining a reliable, high-quality user experience.

What we’re looking for

We are seeking a technically strong, service-oriented professional who combines operational leadership with excellent stakeholder engagement.

You will bring:

• Previous experience of supporting IT and Audio-Visual hardware, software or services (1st and 2nd tier) ideally in an academic environment    
• Broad and deep knowledge of current IT technologies and their application in a Higher Education context or similar
• Proven experience of working with people at different levels in a complex environment as well as building and maintaining working relationships
• Knowledge of IT or hardware including servers, desktop PCs, laptops and mobile devices 
• Knowledge of lecture capture systems such as Panopto, Crestron or Extron
• Knowledge of online teaching / meeting systems such as Microsoft Teams and Zoom
• An understanding of virtual learning environments such as Moodle
• Experience of installing, using and administering one or more computer operating systems such as Microsoft Windows, Mac OS and Linux
• Confident user of Microsoft Office products and able to provide advice and support on these products  
• Experience of using email and calendaring software in a business or academic environment
• Experience using systems like Active Directory, SCCM and Jamf 
• IT networking knowledge
• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal skills
• Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.

Additional information:

• The base location for this role is at University of Plymouth.

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