Senior Student Information Officer

This is a crucial role in our busy Student Information team and will lead on supporting students at Bath Spa University's partners, as well as Bath Spa University London Hackney and Canary Wharf students.   

This role will lead on and be the escalation point for all student funding queries, including Student Loan Company registration confirmations and change of circumstances notifications for all students, including our Bath based provision.  

This role requires someone who performs consistently under pressure, with competing priorities, whilst maintaining attention to detail and handling complex, multifaceted and sensitive student matters with discretion and care. Exercising tact and empathy, alongside clear and sound decision-making will be essential. 

The successful candidate will also need to have a solution focussed mindset and remain productive during peak periods. Approaching demanding situations with confidence and professionalism, whilst thriving in a busy and fast paced environment.

PLEASE NOTE: Previous applicants need not apply as your application will be rejected.

About the Role

This role will involve leading work with our partner and London-based students, as well as lead on registry-focused operational meetings with key partners and BSUL Hackney and Canary Wharf. 

Working closely with and supporting the Student Information Manager, this role will be responsible for providing operational support and deputising for them when necessary.  As well as line management responsibilities. 

The role will have a particular focus on student finance queries and manage and review the process for registration confirmations to the Student Loan Company, specifically related to queries following 

University assessment boards and partner and London based students funding applications.  

This role will be based at the Newton Park campus, however there may be some flexibility on hybrid working for the right candidate. 

About You

• Recent customer service experience, across a wide demographic of ages & nationalities
• Administrative experience. 
• Strong attention to detail and diligent record keeping experience. 
• Strong communication, across various contact & service points. 
• Line Management experience. 
• Experience of working in higher education. 
• Data entry experience. 
• Experience and knowledge of higher education funding working with the Student Loan Company

For further information on the essential and desirable skills we’re looking for, please refer to the attached Job Description. 

Additional Information

The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.

PLEASE NOTE: Previous applicants need not apply as your application will be rejected.

Staff Benefits

We offer a wide range of great benefits at BSU, including

• Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
• Enhanced paid leave - 41 - 46 days depending on the role (Full Time)
  • more details here: https://apphub.bathspa.ac.uk/StaffBenefits
• Family friendly policies including hybrid working, flexible work environment, on-site nursery, & a sector-leading enhanced maternity scheme 
• Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, & access to counselling
• Transport schemes including Electric Vehicle Scheme & Cycle to Work
• Wide range of discounts and financial benefits, accessed through & easy-to-use app

For further details about all our staff benefits, have a look at our rewards page: 

https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/

We reserve the right to close this vacancy early if we receive sufficient applications for the role

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